Fiamme Pizza - Tucson, Arizona

Monica Capovilla

Pizza buonissima uguale come aspetto e profumi a quella mangiata a Napoli. Bravo il pizzaiolo e proprietario Scott Volpe pluripremiato in Italia. Camerieri gentili e veloci. Merita avere aspettato un po'.

Monica Pennati

Per essere a Tucson la pizza e buona!

J. Scott Fulton

This is an awesome pizza, my definite go-to pie! You can taste the quality ingredients they use here. They definitely get busy, so go early or wait a little after rush hour. It is absolutely worth the wait!

Robert McManimon

Edit: The Owner writes: "A little disappointed we offered to remake this for you and refunded you the entire bill 81 dollars for 1 pizza and you still chose to leave a bad review.. honest mistake and tried to make it right Robert"

My response: As I recall, we ordered two pizzas and a chicken salad at around 5:30. We were told it would be about an hour. I waited the hour and drove over to pick it up. I was left standing in the doorway for over 20 minutes (probably closer to 30 by the time I actually walked out with my food) asking every few minutes for an update and being repeatedly ignored. Finally, someone realized that the pizzas had been ready for some time but there was no chicken for the chicken salad. I will point out that whoever was on "expo" was struggling badly. I literally watched pizzas getting pulled from the oven and then being stacked atop each other. When your employees went to box them, the cheese would stick to the metal tray above and tear off of the pizza. That did not seem to matter.

By the time I left and got back home (I live five minutes away) I was confronted with two cold pizzas, including the one I took photos of. So when I called and you offered to let me 'bring it back in' and you would 'remake it' I felt it was a non-starter, as I had already spent a little under two hours waiting for two pizzas and a salad and was...underwhelmed with what I had paid for. I told you that you could refund the ONE pizza, or I could call my credit card company and request a charge-back. I would say that your offer to refund the inedible pizza was, in that light, less than magnanimous. I don't know if you subsequently decided to refund the whole order, but that wasn't what we had discussed on the phone when I wrote this post.

I'm not trying to tell you how to run your business, but this doesn't come from a place of unrealistic expectations. I spent my undergrad years managing a much larger restaurant, having to expo, having to supervise, dealing with hundreds of orders in a short period. I've had to comp food that didn't meet expectations. I get it.

But to be "disappointed" with my review in light of you refunding my meal is a bit absurd. There were at least ten other people queuing in that doorway next to me and we all saw what was going on. If you had told me when I ordered that the food was going to take substantially longer, or be of a lower quality because of a rush - I would have understood. You may not have had my business that night... but I wouldn't have a negative feeling toward your establishment and you wouldn't be dealing with a negative review. Acting like I'm being unreasonable is a bit silly. I paid substantially more than I would have for the same product at pretty much any other pizzeria in town. It took longer, and was poorly executed. You offering to refund an inedible pizza isn't charity. I didn't need $81.00 back, I wanted a decent meal and reasonable service.

Note: I also left the poor review before you refunded anything so...details matter.

Original: Plan to wait a good 20 minutes after your scheduled pick up time, even for small orders. Then you get pizza that’s both burned and undercooked and they didn’t even cut it. Oh, and there’s a giant hole in it and it’s cold. There are huge sections where there is no crust. Tried to put it in the oven when I got home five minutes later and found that the half that wasn't cooked disintegrated no matter how gentle we were. I'm never coming back.

Major Arizona

We had pizza and salad on a Saturday afternoon. It was delicious. We got the Arugula salad, Bianca Pizza and the Margherita Pizza. The service was great too.

Shawn Tierney

This pizza was overcooked and had about one dollars worth of ingredients on it, as you can see. I brought it back explaining this is not a $26 pizza. The girl working at the front just stared at me, and then the guy working the pizza oven made a comment. I reiterated it hardly had any ingredients on it, and it wasn’t a $26 pizza. The girl just continued to stare at me saying nothing. They didn’t try to even rectify the concern. I told them they could keep the pizza and I would never be back and they started laughing. Not a professional place at all. I understand food is subjective to the person eating it, but quality is not. I would’ve got a better pizza from Pizza Hut.

Paya The Cat

Probably the closest I’ve found in Tucson to the pizzas in the Emilia Romagna in Italy. The crust, the ingredients just right. The dining area is pretty small and you get the impression much of the business is “to go”, given the stack of empty pizza boxes towering over the entrance to the dining area. I just can’t fathom taking such a tasty pizza fresh from the oven and dropping it into a box for that “cardboard pizza” smell. Anyway, every pizza I’ve had there has been delicious.

Chelsea Balch

This is not okay. Picked up our pizza which was sitting out on top of a shelf (not being kept warm) and then we get home, we discovered it was burnt. Why would you think this is okay to give to somebody?